Return & Refund Policy — Toolmania Limited
At Toolmania Limited Kenya, we take pride in providing quality tools and equipment that meet our customers’ expectations. We value your trust and aim to ensure every purchase is satisfactory. This Return & Refund Policy outlines the terms under which returns and refunds may be processed.
1. Eligibility for Returns
We accept returns only for defective or
damaged products.
To qualify for a return:
●
You must contact us within 7 days
of receiving your order.
●
The product must be unused, in its
original packaging, and include all original accessories, manuals, and
documentation.
●
You must provide proof of purchase
(order number, receipt, or invoice).
●
The defect must not result from
misuse, mishandling, modification, or normal wear and tear.
Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your return request.
If approved, you may choose between:
●
A replacement for the same item, or
●
A refund processed to your original payment method.
2. Non-Returnable Items
The following products are not eligible for return or refund:
●
Items that are not defective or
damaged.
●
Products that have been used,
installed, or modified after delivery.
●
Clearance, promotional, or sale
items, unless defective upon arrival.
●
Items purchased from unauthorized
sellers or third-party marketplaces.
3. Refund Process
If your return is approved:
●
Refunds are processed within 5–10
business days after inspection.
●
Refunds will be issued to your
original payment method (e.g., M-Pesa, credit/debit card, or bank transfer).
●
Shipping and handling fees are
non-refundable, except when the item was delivered damaged or defective.
●
Depending on your financial
institution or payment provider, it may take additional time for the refund to
reflect in your account.
4. How to Initiate a Return or Refund
To start the process, please reach out to our customer service team with the following details:
●
Your full name and order number
●
Product name and description
●
Clear photos or videos showing the
defect (if applicable)
📧 Email: info@toolmania.ke
📞 Phone: +254 737 615 556
Our support team will review your request and guide you through packaging, return shipping, and the refund or replacement process.
5. Important Notes
●
Returns or refund requests made
after 7 days from the date of delivery will not be accepted.
●
Products returned without prior
approval will not be processed.
●
Toolmania reserves the right to
decline or limit returns and refunds that do not meet this policy’s conditions.
●
In case of disputes, Toolmania’s
decision will be considered final.
6. Contact Us
If you have any questions or concerns
regarding this policy, please reach out to us through our official contact
channels above.
We value your business and are committed
to providing genuine products and exceptional service.
Last
Updated: November 2025
Toolmania Limited— Your Trusted Source for Quality Power Tools